MEISTER COOK FAQs
HOT HOLD® by Meister Cook
How long will the Hot Hold® keep food hot and fresh?
The hot and fresh food hold times depend on the food itself. Please refer to the menu guide with suggested hold times at (link coming soon). You may find that you want to change or extend the desired food hold times. Please refer to the Programming section of the manual for easy programming guidance.
How easy is it to clean the Hot Hold®?
What are the advantages of using the Hot Hold®?
Will the Hot Hold® work in my restaurant?
Can I use the Hot Hold® in my food truck?
Yes. Many food truck operators enjoy the low energy consumption of the Hot Hold®, especially when the energy output from a food truck generator is limited.
How much energy does the Hot Hold® consume?
What is the approximate weight of the Hot Hold®?
The weight of a stand-alone Hot Hold® system is approximately 62 lbs. (approx. 28 Kg). We recommend that two people lift the Hot Hold® since German engineers like heavy metal.
How many Hot Hold® systems can I stack on top of each other?
Up to three (3) Hot Hold® systems can easily stacked. Before stacking, verify that the structure is rated to support the weight of each system fully loaded with food product.
How many Hot Hold® systems can I operate from a single 120V/15Amp electric outlet?
The Hot Hold® is highly energy efficient and up to two (2) systems can be operated from a single 120V/15Amp electric outlet. Of course, this assumes that the circuit is used for nothing else. We always recommend having an electrician involved any time you are installing any electrical restaurant equipment.
Can I hold moist and crispy foods at the same time in the Hot Hold®?
Yes. However, each of the two levels should only hold either moist or crispy foods on a single level. For example, you could select the top level for crispy foods and the lower level for moist foods. Each level must be set for either crispy or moist food.
On what surfaces can I place the Hot Hold®?
The Hot Hold® is equipped with four (4) high temp plastic feet and can be placed on the common kitchen countertops, such as stainless steel, wood, ceramic, marble, or granite. Be sure to verify that the structure is rated to support the weight of each system fully loaded with food product.
Can I place the Hot Hold® in a cabinet?
The certification requires that the Hot Hold® is placed away from walls with a minimum of 1 inch (2.54 cm) from the sides and 2 inches (5.08 cm) from the back. The Hot Hold® should never be placed in an environment where it could overheat for lack of ventilation.
Do I need to use Meister Cook food pans and food pan inserts?
It is recommended to use Meister Cook recommended food pans and inserts for the Hot Hold®. Many other food pans and inserts do not fit properly and could cause issues. Choosing the correct pans and accessories will ensure that best performance and food quality are obtained. We currently prefer the ⅓ size high temperature amber bins made by Cambro.
What is the length of the power cord?
The length of the power cord on the Hot Hold® is approximately 6 feet (182 cm).
What type of electric plug does the Hot Hold® use?
Can I use the Hot Hold® at home?
The Hot Hold® is designed as a commercial appliance to be operated in a commercial restaurant setting by foodservice professionals. The use of the Hot Hold® at a residence will void the warranty. In addition, the use of the Hot Hold® at a home residence may cause danger for use by non-foodservice professionals.
What type of steel is used in the Hot Hold®?
The Hot Hold® is made from high quality 304 stainless steel.
What types of pans can I use with Hot Hold®?
Do I need to leave the foods pans inside the Hot Hold® even when they are empty?
What is the shutdown procedure of the Hot Hold®?
Turn off the Hot Hold® and wait until it has cooled down. Unplug the equipment before cleaning it.
What is the approximate weight of the shipping box including the Hot Hold® upon delivery?
The box delivered with the Hot Hold® weights approximately 68 lbs. (approx. 31 Kg). We recommend that two people lift the box.
Do accessories such as food pan or food pan inserts ship in the same box than the Hot Hold®?
How long does shipping take?
Can I expedite the shipping?
Yes, expedite charges will apply. Please contact Meister Cook customer service if you'd like to expedite shipping.
How do I claim a shipping damage?
Please follow the instructions on how to claim shipping damage here. It is important to notify Meister Cook customer service immediately here as soon as a shipping damage has be discovered.
Is there a lead time when I order my Hot Hold®?
Meister Cook strives to ship your Hot Hold® either the same or next day if your unit is in stock.
What kind technology does the Hot Hold® use?
The Hot Hold® uses ThermalBreeze™ Technology achieve high energy efficiency with a thermal air curtain and hot convection air re-circulation. Energy harvesting from the warm air stream allows the DMW units to operate with low energy consumption. Simple and quick configuration changes allow for dry or moist food holding. Innovative features allow for easy maintenance, service and quiet operation. Designed and Manufactured in the USA, US Patent #9,027,470
What is the Bernoulli Effect?
Why is the Hot Hold® so energy efficient?
The Hot Hold® uses ThermalBreeze™ Technology achieve high energy efficiency with a thermal air curtain and hot convection air re-circulation. Energy harvesting from the warm air stream allows the Hot Hold® to operate with low energy consumption.
Is it easy to program the Hot Hold® to fit my menu items?
Yes! Many food items are already pre-programmed in the Hot Hold®. To select certain foods for certain food bins please refer to the programming section of the manual for easy programming guidance. The guide will also shows how to change the name, temperature, dump time, and cook time of your food item.
Are there videos for programming the Hot Hold®?
What does DUMP TIME mean?
preprogrammed for all foods, but you can customize it to meet your specific needs. Once the dump time has been reached you will hear a continuous beep and the display will say Attn DUMP. Just press the display button and the timer will deactivate.
What does COOK TIME mean?
The COOK TIME timer is an estimate of the time that it will take to cook more of that food item. You can customize the COOK TIME to fit your needs.This timer will activate to give you enough time to cook more food before the existing food in the bin has reached its maximum food hold time. When the timer activates you will hear a continuous beep and the display will say Attn COOK. Just press the display button and the timer will deactivate.
Does the Hot Hold® operate with a first-in-first out method?
Yes. If more than one food pan contains the same food, you can track which food pan needs to be used first. The display with be brighter for the food pan that was filled first, so the operator will take food from it first. Once empty, pressing the Sbin button will indicate that the pan is empty and the next one filled will brighten its display. Just make sure you get food from the bin that has a bright display and you will always be using the food that went in first!
How long is the warranty of the Hot Hold®?
How do I claim warranty on my Hot Hold®?
Hot Hold® warranty claims begin with our Warranty Claim Form available here. Please have the serial number of your Hot Hold® ready. You can find the serial number on the identification label on the back of your Hot Hold®.
How does Meister Cook administer the warranty on a Hot Hold®?
Once a Warranty Claim Form has been submitted, Meister Cook will review the claim within 24hr. Once the purchase has been verified, Meister Cook will ship a new or an equal-to-new manufacturer refurbished unit to replace the unit under warranty. The replacement unit will come with a return shipping label. Use the box the replacement came in to return the unit under warranty. It’s that easy.