Click here to file a warranty claim
LIMITED ONE-YEAR WARRANTY FOR COMMERCIAL PRODUCTS sold to SUBWAY® Group and Affiliates
Limited One-Year Warranty:
The Meister Cook Hot Hold® Dry Moist Food Warmer is warranted from date of shipment to the Original Purchaser for one year to be free from defects in material or workmanship under normal use and service. During this one year warranty period, the Original Purchaser can select to have any Hot Hold® Dry Moist Food Warmer found to be defective in material or workmanship to either be repaired or be replaced after Meister Cook Authorization .
Limited Extended 2nd Year Parts Warranty for Tangential Blowers and Cooling Fan:
Meister Cook warrants to the Original Purchaser for a second year from date of shipment that tangential blowers and cooling fan of the Meister Cook Hot Hold® Dry Moist Food Warmer to be free from defects in material or workmanship under normal use and service. During this extended 2nd year warranty period, the Original Purchaser can select to ship tangential blowers and cooling fans found to be defective in material or workmanship to Meister Cook for review and after Meister Cook Authorization to be replaced.
The above Limited Warranties do not extend to any Hot Hold® Dry Moist Food Warmer which has been subjected to misuse, abuse, improper care, improper maintenance, improper storage, accident, damage in shipment, fire, floods, power changes, improper voltage, negligence, exposure to the elements or chemicals, alteration, improper repair, unauthorized repair or other hazards or acts of God that are beyond the control of Meister Cook.
The above Limited Warranties do not apply, and shall not cover any products or equipment manufactured or sold by Meister Cook when such products or commercial equipment is installed or used in a residential or non-commercial application. Installations not within the applicable building or fire codes render this Limited Warranty and any responsibility or obligations associated therein null and void. This includes any damage, costs, or legal actions resulting from the installation of any Meister Cook commercial cooking equipment in a non-commercial application or installation, where the equipment is being used for applications other than those approved for by Meister Cook.
Meister Cook guarantees the correct mechanical operation of the equipment at the time of installation. Meister Cook makes no warranty, expressed or implied of food holding performance or food quality as subjective judgments, food product variations and or customer caused machine conditions are beyond Meister Cook’s ability to predict or control. The Limited Warranty is subject to the user's normal maintenance and care responsibility as set forth in Meister Cook's Operating and Service Manuals.
The removal or defacement of the Meister Cook Hot Hold® Dry Moist Food Warmer original Serial Number or the Date Codes of its components shall be deemed to release Meister Cook from all obligations hereunder or any other obligations, expressed or implied.
Meister Cook specifically does not warrant or guarantee or provide compensation for any lost production, lost product, lost labor or lost sales or any claims for personal injuries or any other consequential damages or loss, however caused. This disclaimer of liability for loss, damages and consequential damages applies whether the cause of malfunction or failure is otherwise covered by Meister Cook’s warranty or not.
The above Limited Warranties do not cover plastic food pans, or plastic or metal food pan inserts or any other accessories used with the Meister Cook Hot Hold® Dry Moist Food Warmer.
The above Limited Warranties are available only to the Original Purchaser of the product and are not transferable. The Original Purchaser agrees and acknowledges that no other warranties are offered or provided in connection with the Meister Cook Hot Hold® Dry Moist Food Warmer. The liability of Meister Cook for breach of any warranty obligation hereunder is limited to (a) the repair or replacement of the Meister Cook Product to which the liability is based upon, or (b) at Meister Cook's option, the refund of the amount paid for said Meister Cook Product.
THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDED BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. IN NO EVENT WILL THE COMPANY BE LIABLE FOR SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR LOSS.
This Limited Warranty shall be governed by the laws of the state of Indiana, USA, excluding their conflicts of law principles. The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty.
Meister Cook, LLC
3217-A Stellhorn Road
Fort Wayne, Indiana 46815
Original Purchaser means the person, firm, association, or corporation for whom the original Meister Cook Hot Hold® Dry Moist Food Warmer was purchased and installed.
During the Limited Warranty period Meister Cook will repair and replace any defective part which Meister Cook determines was defective due to faulty material or workmanship. Subject to the limits set forth below, Meister Cook will pay for repair labor during normal operating hours and for replacement parts. A maximum of two (2) hours is allowed for diagnosis and repair, including retrieval of parts not in stock. A maximum travel distance of 100 miles round trip and a maximum of two (2) hours travel time will be reimbursed. Overtime, general maintenance, user equipment programming, software updates, freight damage, delayed site access from either security, limited hours of operations or otherwise, and correcting user operating error will not be reimbursed under the above Limited Warranties unless pre-approved by Meister Cook.
During the Limited Warranty period Meister Cook will replace any Meister Cook Hot Hold® Dry Moist Food Warmer which Meister Cook determines was defective due to faulty material or workmanship with either a NEW or Equal-To-New (ETN) unit to fulfill the remaining warranty period of the original Meister Cook Hot Hold® Dry Moist Food Warmer. Meister Cook will ship Ground via UPS, FedEx or other third party carrier a NEW or ETN replacement. Original Purchaser will return the defective unit in the package the replacement unit arrived and use the return shipping label to return the defective unit. The Original Purchaser agrees and acknowledges to be invoiced the full amount of a Meister Cook Hot Hold® Dry Moist Food Warmer, either NEW or ETN that shipped as replacement, should the defective unit not be returned to Meister Cook.
Any of the above Limited Warranties requires the expressed authorization by Meister Cook. After being contacted by the Original Purchaser with a warranty claim and the Meister Cook Hot Hold® Dry Moist Food Warmer original Serial Number, Meister Cook will provide an Authorization Code via phone or email, to initiate the warranty repair or replacement.